FAQ

Frequently Asked Questions


Q.What are art prints? What kind of paper is used?

A.Art prints are high quality copies of original artwork,
they are designed to be framed and hung on the wall.


The highest quality paper is used to maintain the same look and feel of the original paintings.



Q.Can you provide art prints in different sizes?


A.Yes, we can.
We are able to provide prints in a variety of sizes both large and small.
If you would like us to provide art prints in a different size,
Please
contact us or email to contact@celebrityartprints.com for a quote.
Depending on requests we don't expect pricing to change much.




Q.Do you have art prints in different materials other than paper?


A.Yes, we do.
You can order prints printed on art canvas.
Please let us know the size of the art canvas you would like to order.
We can send you some sample images of the canvas on your request.
Please contact us or email to contact@celebrityartprints.com for a quote.




Q.What payment methods do you accept?


A.We accept Paypal and credit card payments.
If you have a Paypal account,
we acccept payments thorough your Paypal account.
If you don't have a Paypal account,
we acccept most credit cards through our Paypal payment system.
No fee is charged.
For more information, please visit the Paypal webiste.




Q.Can you paint a family portrait?


A.Yes, we can.
We can paint family, friends, pets and any other portraits.
You have the choice to purchase either the original or prints.
Please contact us.




Q.Can you send prints registered mail?


A.Yes, we can send your items registered mail if you like.
However, to do so you will need to contact us before you place your order.
Please let us know which art prints you are going to purchase and the quantity of your order.
We will then email you the invoice and let you know the total price for your order.
You will be guided to the Paypal secure payment system within the email.




Q.I haven't received the order confirmation email since I placed an order.
Why is this?


A.All customers receive an order confirmation email after placing an order.
At the same time, a payment confirmation email will be sent to you by Paypal.
If you have't received any of these emails,
there is a chance that you typed your email address incorrectly.
If it has been more than 24 hours and you still haven't received a confirmation email,
please email us at contact@celebrityartprints.com

In order to avoid such difficulties we ask that you please make sure you have typed your information correctly.




Q.How are orders sent to customers?


A.Orders that contain sizes up to A3 are sent flat in durable cardboard and
placed in a bubble wrap lined cardboard envelope.
The words "Do not bend" are embossed on the outside of the envelope.

The same care will be given to special orders, but due to size and quantity variations, may not be delivered as stated above.



Q.How long does it take your order to arrive?


A.Please see our
shipping page.
We are not liable for any delays caused by the postal services in your local area.




Q.I have made a mistake with my order. What can I do?


A.You can cancel and/or change any order within 30 minutes of you first placing that order.
Any changes or cancellation requests received after this will be honoured at the sole discretion of Celebrity Art Prints. Charges may apply to cancelled orders.
Please ensure that you are careful when placing your orders.
Please email to contact@celebrityartprints.com to cancel or change an order.




Q.What should I do if it has been more than 20 working days since I placed my order?

A.Check with your local Post office to see if there is any delay before contacting us. If this does not resolve the problem please email to contact@celebrityartprints.com



Q.I want to protect my art prints from damage and fading.
Is there any way to protect them?



A.To keep your prints in the best possible condition, protecting them from damage and fading make sure you have them framed. We recommend you ask your framer to frame them in a mat frame. This provides a space between the glass of the frame and the print itself, affording the best protection and the best look for your print.

Prints fade in the sun, so keep them out of direct sunlight. We do not recommend you place or hang a print in a place where it can be exposed to humidity e.g. a bathroom or laundry.




 If you have any other questions, please feel free to contact us or email to contact@celebrityartprints.com.
 
 
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